PAYMENT

We accept online credit card, debit card and Paypal payments. We use Paypal to process our payments but you don’t need a Paypal account. Look for the ‘Pay with a debit or credit card’ link towards the bottom of the payment page.


If you’d like to use a different method of payment than those listed above, contact us and we’ll sort something out.


PROOFS & PRINTING

We’re now doing two or more print runs each week. We usually print on Monday and Thursday mornings, then an extra day if things get busy.


If you need your print in a hurry, get in touch before ordering and we'll see what we can do. We’re always happy to help.


For all custom orders, we send a proof for approval to the email address provided in your order.

If you haven’t received your proof, please check your spam/junk folder.


Approving your proof quickly will ensure it is added to the next print run and delivered promptly.

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Shop Policies

RETURNS & REFUNDS

If for any reason you’re unhappy with your purchase, please return it to us in new and unused condition within 28 days for a refund. We cannot refund postage.


CARE

To preserve their life-span, all prints should be hung out of strong or direct light from either sun or bulbs.


WHOLESALE

Ruka-Ruka would love to be in your store! Please contact us with all enquiries.


All designs are © Ruka-Ruka unless otherwise noted.

© 2010 - 2014 Ruka-Ruka. All rights reserved.

SHIPPING

We ship our prints everywhere for a flat rate - the first item is £3.50 and each additional item is 50p.

P&P for gift vouchers is £2.50.


All prints are carefully wrapped in tissue and sent via first class Royal Mail in a sturdy cardboard mailing tube.


Other delivery options are available but not when ordering through our website. If you’d like your order sent by recorded delivery/signed for, next day or with insurance please get in touch before ordering and we’ll quote you a price.


The buyer is responsible for any customs fees or taxes (but none of our customers have ever been asked to do that yet!).


We have supreme confidence in Royal Mail but we know that sometimes there are mistakes. If for some reason your order did not make it, or had a rough time getting to you, let us know within a week and we'll make it right.

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